Returns

Return & Refund Policy

Aristotle bag want to provide customers with the best shopping experiences with us, we attempt to improve our merchandises and services at all time. This was later has become our slogan of replacing our merchandises in the conditions following:

For customers who has received the merchandises safely. After unpacking, if the customers notice any defects or incorrect merchandises from orders, Aristotle bag are eager to replace them with new merchandises. The customers have to return the exchanged merchandises in the same condition before unpacking; with price tag attached, and haven’t be worn or washed; if the customers wish to return the merchandises. Aristotle bag are glad to return your payment in full and responsible for the delivery charge ourselves.

Aristotle bag ’ return policy doesn’t include in circumstances such as differences in leather colors from expected and/or misunderstanding the merchandises details. Due to the fact that every computer screens have different color values, the colors displayed on each screen are varied depend on color and lighting values customized on each computer.
At Aristotle bag, we try our best to present our customers with our merchandises’ images distinctly. The images’ colors are adjusted to look the same as the real merchandises. The merchandises’ descriptions are included to describe them further, guiding the customers through the merchandises’ details before our precious customers made any decisions to purchase. We hope that our clarifications are clear and precise for you to understand at the same point as we do.

Aristotle bag requested to preserve the return policy to the online customers only, and reserve the right of not returning merchandises or/and exchange in circumstances when merchandises are not preserved in the same conditions before unpacking or being used; including any defects or/and damages happened due to the customers’ actions. This condition used Aristotle bag’ quality controlled merchandises as comparison to the defect products.

Returning & Exchanging procedure

Step 1
The customers have to inform your desire to return the merchandises within 7 days prior to receiving the parcel. (Start counting from the date that the post office indicates on delivering. The customers can check the date by you, using Tracking Number that Aristotle bag have provided after delivering the parcel. The website is as following: http://track.thailandpost.co.th/trackinternet/Default.aspx). Provide a cause of returning or/and exchanging of the merchandises, customer’s name and delivered address, image of the merchandises and Order Number of purchasing (Order Number can be found at the slip inside the parcel)

Step 2
After Aristotle have been notified of the returning or/and exchanging of the merchandises from the customers, we will reply you back via E-mail or telephone as soon as we can

Step 3
After you have been contacted and confirmed of the returning merchandises by Aristotle bag, please return the merchandises through post. The merchandises have to be in the same condition before unpacking; with price tag attached, and haven’t be worn or washed. The merchandises have to be returned to Aristotle bag within 5 days after the confirmation of the returning or/and exchanging merchandises has been approved.

Step 4
The merchandises that the customers would prefer to exchange due to any defects, Aristotle bag are glad to deliver the correct merchandises to you within 5 working days after the incorrect merchandises have been returned. In the circumstance of refunding, Aristotle bag will transfer the payment back to the customers’ accounts within 7 working days after the merchandises have been delivered back.